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Privacy Policy

How we collect, use, and protect your personal information

Introduction

Welcome to Figwosucco's Privacy Policy. Figwosucco ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website figwosucco.com (the "Website") or use our real estate services.

We recommend you read this Privacy Policy carefully to understand our practices regarding your personal data. By accessing or using our Website and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

Information We Collect

Personal Data

We may collect the following types of personal data from you:

  • Identity Information: Name, NRIC/FIN/Passport number (where required for property transactions), date of birth, gender
  • Contact Information: Email address, telephone number, mailing address
  • Transaction Information: Details about properties you're interested in, property viewing history, transaction records
  • Financial Information: Information related to financing options, loan eligibility (where applicable)
  • Technical Information: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Website
  • Usage Information: Information about how you use our Website and services
  • Marketing and Communications Information: Your preferences in receiving marketing from us and your communication preferences

Sensitive Personal Data

We do not collect any sensitive personal data about you (such as details about your race or ethnicity, religious or philosophical beliefs, political opinions, trade union membership, information about your health, or biometric data) unless required for a specific property transaction under Singapore law.

Children's Privacy

Our Website and services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we might have any information from or about a child under 18, please contact us immediately.

How We Collect Your Personal Data

We collect your personal data through various methods, including:

  • Direct interactions: When you fill in forms on our Website, correspond with us by post, phone, email, or otherwise, including when you:
    • Request information about properties
    • Schedule property viewings
    • Submit inquiries through our contact form
    • Subscribe to our newsletter
    • Request marketing materials
    • Engage our services for property transactions
  • Automated technologies: As you interact with our Website, we may automatically collect technical data about your equipment, browsing actions, and patterns using cookies and other similar technologies.
  • Third parties: We may receive personal data about you from various third parties and public sources, such as property portals, business partners, or service providers.

How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To provide our services: To help you find, buy, sell, or rent properties, and to facilitate property transactions
  • To manage our relationship with you: To communicate with you about our services, respond to your inquiries, and provide customer support
  • To improve our Website and services: To analyze usage patterns, troubleshoot problems, and enhance user experience
  • To send you marketing communications: To keep you informed about property opportunities, market updates, and promotional offers (where you have consented to receive such communications)
  • To comply with legal obligations: To fulfill our legal and regulatory requirements under Singapore law
  • For business purposes: To operate, maintain, and improve our business operations, including data analysis, audits, and developing new products or services

Marketing Communications

We may use your personal data to form a view on what we think you may want or need, or what may be of interest to you. This forms the basis for deciding which properties, services, and offers may be relevant to you.

You will receive marketing communications from us only if you have requested information from us, used our services, or provided us with your details and have opted in to receive marketing communications. You can ask us to stop sending you marketing messages at any time by following the opt-out links in any marketing message sent to you or by contacting us directly.

Disclosure of Your Personal Data

We may share your personal data with the following categories of recipients:

  • Service providers: IT service providers, marketing agencies, payment processors, and other companies that help us provide our services
  • Professional advisers: Lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services
  • Regulatory authorities: Government bodies and other authorities as required by law
  • Business partners: Property developers, banks, and financial institutions involved in property transactions (with your consent)
  • Prospective buyers or sellers: When necessary to facilitate property transactions (with your consent)

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.

For property transactions, we typically retain relevant personal data for a period of at least 5 years after the completion of the transaction to comply with legal and regulatory requirements in Singapore.

Your Legal Rights

Under certain circumstances, you have rights under Singapore data protection laws in relation to your personal data. These include the right to:

  • Request access to your personal data
  • Request correction of your personal data
  • Request erasure of your personal data
  • Object to processing of your personal data
  • Request restriction of processing your personal data
  • Request transfer of your personal data
  • Withdraw consent at any time where we are relying on consent to process your personal data

If you wish to exercise any of these rights, please contact us using the details provided below. You will not have to pay a fee to access your personal data or to exercise any of the other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device.

We use the following types of cookies:

  • Necessary cookies: Essential for the Website to function properly
  • Analytical/performance cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Website
  • Functionality cookies: Used to recognize you when you return to our Website
  • Targeting cookies: Record your visit to our Website, the pages you have visited, and the links you have followed

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website. For more information about the cookies we use, please see our Cookie Policy.

International Transfers

We primarily process your personal data within Singapore. However, some of our service providers may be based outside of Singapore, which means your personal data may be processed in countries outside of Singapore.

Whenever we transfer your personal data out of Singapore, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
  • Where we use certain service providers, we may use specific contracts approved for use in Singapore which give personal data the same protection it has in Singapore.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the bottom of this page. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, or if you would like to exercise any of your legal rights, please contact us at:

Figwosucco Pte. Ltd.
12 Marina Boulevard, #20-01
Marina Bay Financial Centre
Singapore 018982

Email: [email protected]
Phone: +65 6123 4567

Effective Date: January 1, 2025

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